Loomery x Financial Services
Realise your digital potential, when everything is changing
Brands our team have worked with:
Loomery’s expert product teams help you thrive amid uncertainty.
For financial services, the pandemic has spurned a decade’s worth of modernisation in months. However, we’ve heard from leaders across banking, insurance and investments that many of those changes were temporary fixes to long term challenges.
In a series of interviews with financial technology leaders we heard a common set of challenges. To help guide your thinking, we’ve posed a few strategic questions that you should be grappling with in your technology, product and customer experience teams.
“We’ve achieved feature parity with competitors, but it hasn’t moved the needle”
Delivering a product with all the ‘expected’ features does not guarantee a great experience, nor success.
Are you clear how the experience you’re delivering is truly different?
“Our teams are working just how they did in the office, at home, but we’re moving slower”
How our teams work will never be the same. We’ve been getting by, moving our ‘in office’ thinking and processes home.
How are you ensuring your teams have appropriate tools and processes to win?
“Our customers are self-serving from home but cost-of-service has increased!”
Segmentations be damned, customers have all had to get by with newly digitised services, ID checks over video call and cheque scanning.
Some customers have thrived, but many are struggling. How are you supporting those who need extra help?
"Our customers have new financial needs and we’re not changing our product fast enough”
After a year like no other, customers are rethinking what they do with their lives. Retirement plans have changed, younger customers are working from the beach in Bali.
How are your products helping people get creative with how they live?
“We been fully focussed on the core, and haven’t invested in exploring new technologies”
All the effort to keep the show on the road means not enough going on the near and next horizons.
What’s your strategic position for a decentralised, distributed future? How does your service appear in the metaverse(s)?
Trusted product teams, when you need them.
A skilled team, ready to plug into your organisation. Our community of certified makers combines designers, researchers, strategists and engineers to form expert teams who partner closely with you to deliver at pace.
A teaming approach created for the remote age. We use our unique playbook, team diagnostic, and cutting edge hybrid tooling to accelerate your team and set new foundations for the future.
A flexible model that rewards longevity. We love building long term partnerships and our model makes it cost effective. We move fast, getting started in days, and offer ultimate flexibility to scale your team up or down.
Our teams are experienced researching and discovering new initiatives and propositions, launching and scaling services, and supplementing existing teams to accelerate progress.
Jaguar Land Rover
Loomery helped JLR's financial services team bring the car purchasing and ownership experience into the 21st century, developing a series of concepts ranging from making financing and payments one-click, to offering insurance and tweaks to your vehicle based on your behaviour or changes in your circumstances.
Loomery delivered a new responsive website, blog and customer sign-up form for payroll FinTech Dopay using low-code tools Webflow and Zapier.
Bionic partnered with Loomery to uncover the biggest challenges today for small businesses buying insurance, and then develop and iterate the user experience for their next generation comparison service.
Co-founder Tim Checkley led the team who designed and delivered NatWest's flagship business banking app. Including shipping a first version after 12 weeks.
Co-founders Brett Thornton and Tim Checkley ran the rapid discovery sprint and prototyping process at Visa’s Innovation Centre for many of Europe’s largest banks and payment providers.
“The Loomery team helped us scope, build, pilot and launch an app for our portfolio in a matter of weeks. The support we have received from the whole team throughout has been excellent.”
— Lucie Mills, Director of Business Transformation, NorthEdge Capital